We offer a 28 day returns policy for unworn items returned in good condition.
Please send your item(s) to our returns address, please include a note of your: name, order number, and that you would like a refund. If you wish you can email us beforehand to discuss what you would like to return/exchange.
Please send your item(s) to our returns address, please include a note of your: name, order number, and that you would like a exchange. If you wish you can email us beforehand to discuss what you would like to return/exchange.
Unfortunately we cannot refund or exchange any products that have been customised in anyway unless the product is damaged or there has been an error on our part in the customisation process. We ask that you check and double check any personalisation you require as once it's on there's no going back!
If you choose to return to an item to us then you will need to pay for the return postage - as we are a small business. We recommend using registered post to be sure it arrives with us! That is, unless you were sent an incorrect item or a faulty item (see below). However, we dispatch exchanges free of charge back to you.
Once your item has arrived at our warehouse, your exchange or refund will usually be processed within 72 hours (working days Monday - Friday). Please bear with us during Christmas and other busy periods, as it may take slightly longer.
Your refund will usually be processed within 72 hours of receiving your return. The length of time it takes to credit your account depends on the refund method, so please refer to the your card issuer’s or PayPal’s terms for further information.
From time to time mistakes can happen, but we do our best to sort them out quickly. If you have been sent an incorrect item then please email us, including your order number: firstname.lastname@example.org.
If you are returning incorrect items or faulty items, we will reimburse you for the postage cost. Please use 2nd class post (not signed for, special delivery or a courier) and always get proof of postage and a receipt.
When will my order be dispatched? This depends on what product you have purchased. Clothing and accessories will be despatched within 3 - 5 business days. Baskets and bags that are personalised take slightly longer but we will endeavour to get your order to you within 7 working days. This is stock dependent and where there are delays with stock we will inform you via email.
Who we use to deliver depends on what product you have purchased.
Clothing and smaller accessories - standard shipping option is sent via Royal Mail 2nd Class.
Baskets and larger products will be sent with DPD's Next Working Day Courier Option.
Domestic delivery usually takes between 2 and 8 working days for the standard shipping option and 1 working day for our next working day courier option (2 days for Highlands & Islands).
Order Amendments or Cancellations
If you wish to cancel or amend an order, please contact us including your order number: email@example.com. Please do this as soon as possible so that we have the best chance of catching your order before it is shipped. We can’t guarantee that it will be possible to cancel/amend all orders in time, in which case, please see the returns FAQs.
Our returns address is:
Luna Blue Returns Department
Units 1 & 2 Marine Works